Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible and give you all the information about the services you will receive from WG IT Computer & Console Services so that you completely understand the whole process, from diagnostics to work completion and beyond. It’s really important to us that you spend a few minutes to read on.
You are accepting our T’s & C’s every time you agree to work / services
Our No Fix No Fee Conditions
Our no fix no fee works like this.
If you bring a device to us and we inform you that the device can be fixed, for a fixed price, which you agree to, but we fail to fix said device, there will be no charges made. If you bring a device to us and we inform you that the device can be fixed for a fixed price, which should be no greater than 65% of its A-Grade Value and you do not agree with the price there will be a chargeable fee of one hour to cover diagnostics labour time.
No Fix No Fee New Software / For Hardware Fault Diagnostics Op-Out
We can't always operate under a NFNF in the case where a New OS (Windows, OSX, Linux or FreeBSD) needs to be loaded to locate a Hardware Fault that would require a clean OS to do so; this is so it can be proved its Hardware rather than a Software issue. To summarise we would use a Dummy HDD with a clean OS if your machine operates standard SATA at 2.5 or 3.2 HDD Hardware, if for instance your Machine is M.2 SSD Blade or MVME Blade we would have to Load a clean OS on said storage capacity to be sure but will Migrate Data for FREE up to 250GBs and every 50GBs more is just small incremental cost and a standard cost for a Standard OS Load with complimentary Soft-Pack.
The refusal of testing on any device for any reason including Data will Void our No Fix No Fee policy, all devices or devices that carry Data must be tested so it can be claimed that device IS or IS NOT repaired. we’re also bound by the Data Protection Act via Certification and our Own Policy so in the case of Data Recovery and Storage Repair we must test access and integrity of said Data, No Testing result in our No Fix No Fee Policy being VOID.
>>> All diagnostic fees are dissolved on the completion of agreed priced work <<<
Our Warrantee works like this.
All new parts come with their manufacturer warrantee; if said part fails it would be dealt with under said warrantee. All A-Grade parts come with a 90 day warrantee if supplied by vendor/supplier; said parts will be replaced within said warrantee.
Our labour warrantee runs alongside your parts warrantee, this will be upheld as long as there has been no hardware / software tampering post date of the repair. This includes viruses, malware, malicious ware or any cracked or hacked programming that may affected the running operating system.
Warranty on Rework Soldering
Our Soldering Rework Warranty works like this.
Standard Iron Work for the period of 90 Days as long as there’ s no tampering.
Reflows carry NO Warranty as the internal integrity of the balling cannot be check in any way, therefore Reflowing is simply rejuvenating the Balling via Flow and Flux, Not replacement of the Balling.
Balling of BGA Sites and IC’s carry the period of a one year as long as there’ s no tampering.
Hologram Warranty Seals
Our Hologram Warranty Seals works like this.
If our Seals are in tact the Warranty is in tact, the Warranty period will be in most case set out on your receipt of work. Our standard repairs come under a 90 Day Warranty unless the Warranty is stated on your receipt which will ether be a 6 months or one year.
The tempering, breaking or removal of our Hologram Warranty Seals voids all Warranty, whether it is spoken or written in our receipt of work, there will be NO negotiation of refund nor work if said seals are tampered with, broken or removed it will be completely void, Voided or Invalid.
>>Hologram Warranty Seals are pointed out to customers on pickup so this is not misconstrued <<
Devices Repaired and Abandoned
Our Repaired and Abandoned Devices policy works like this.
If we have quote you price and repaired said device and you do not or choose not to collect and pay for said repair, your device we will kept for 90 day and no more. You will be contacted via any means available to us, in the case of logistical mail we will send it via royal mail signed for; in the case of electronic mail it will be sent with a receipt attached which will mail us back on the opening of said email as proof email was read.
Through out this period we will endeavour to contact you at least once a month for for 90 days for payment and collection, these three attempts to include our final warning. If you choose not to ignore our attempts to contact you for payment / collection we will break device down to re-
coop our costs in labour and or said pats that we used to repair your device for work completion.
Your device will be no longer available after our final warning which will be five working days from said date of disposal of said device. For more information on consumer law we have provided a website link to the (TORTS Act 1977) which is Interference with Goods Acts, once you have reached this web page proceed to section 12, there you will find said information.
Click this Link for TIGA (Torts (Interference with Goods) Act 1977
Repaired and Abandoned
(DECD's) Dead Electronic Consumable Devices) that are Un-
Repaired due to the fact of; (they are (Beyond Repair (BR’s) or (Beyond Economical Repair (BER’s) will be disposed of after 30 days of final customer notification. We cannot afford and will not tolerate (BR's or BER's) left for more than 30 days due to our storage capacity and there dead electronic worth.
Therefore, under our (KIG (Keep It Green) Policy), these (DECD's) Dead Electronic Consumable Devices) will be discharged in the correct manor via the county waist disposal services at no cost to customer as this is part of our (KIG Policy), said (DECD's) Dead Electronic Consumable Devices) will not be available after said date.
Customers will be reminded at least three times via our email ticket system which all customers are logged into via their email address which they have already been communicating on, after 30 days period and final warring (DECD’s) will be disposed of ASAP.