Terms and Conditions
Please Read Our Terms & Conditions
I've tried to keep our Terms and Conditions as simple and clear as possible to give you all the information about the services you will receive from WG IT Computer and Console Repair Services so that you completely understand the whole process, from diagnostics to work completion and beyond. It’s really important to us that you spend a few minutes to read on.
You are accepting my T’s and C’s every time you agree to work / services
(1.0) My Conditions Works Like This
Diagnostics is no longer surveyed under a No Fix No Fee Policy
The No Fix No Fee Policy has been abolished 1st Jan 2025 and no longer supported.
The No Fix No Fee Policy has been abolished 1st Jan 2025 and no longer supported.
All repair attempts come at a cost if the fault cannot be fully founded via diagnostics.
This may be due to no schematics and or BoardView or Board Viewer.
This may be due to no schematics and or BoardView or Board Viewer.
(1.1) New Software / For Hardware Fault Diagnostics
There are cases where a New OS (Windows, OSX, Linux or FreeBSD) needs to be loaded to locate a Hardware Fault that would require a clean OS to do so; this is so it can be proved its Hardware fault rather than a Software issue. To summarise I would use a Test SSD/NGFF/NVMe with a clean OS if your machine operates standard SATA at 2.5 or 3.2 HDD Interfaces, if for instance your Machine is M.2 NGFF SSD or NVMe I would have to Load a clean OS on a test storage capacity to be sure this brings a resolution for repair.
(1.2) Refusal of Testing on Devices
The refusal of testing on any device for any reason including Data will Void my Policies. All devices or electronics that carry Data must be tested so it can be claimed that device IS or IS NOT repaired or the size of encapsulated date is correct. I'm also bound by the Data Protection Act via Certification in the case of Data Recovery and Storage Repair I must test and access, check size and integrity of said Data.
No Testing result in no Data Migration.
No Testing result in no Data Migration.
(1.3) BIOS / UEFI Firmware Repair Services
BIOS / UEFI Firmware can be costly due to the amount of work needed to make this type of repair which includes in most cases a complete teardown of device to the Motherboard or Logic Board to gain access to the EEPROM (Chip) which may be a 150, 200 or WSON package. Said package may or may not be able to be read and writen in situation depending on the Motherboard or Logic Board by design. In many cases the EEPROM IC (Chip) will have to be reworked off the Motherboard or Logic Board so it can be backed up (Dumped) and writen to so it can then be reworked onto and tested for a repair.
Also, all completed Firmware work has an encapsulated Core Service with Arctic MX4.
This keeps the CPU / GPU / APU at correct device temperature.
Also, all completed Firmware work has an encapsulated Core Service with Arctic MX4.
This keeps the CPU / GPU / APU at correct device temperature.
>>> Most but not all Diagnostic fees are dissolved on the completion of agreed priced work <<<
(1.4) Labour Warrantee Works Like This
All Repair Labour provided by me will carry a 1 Year Warrantee unless other wise stated.
EG - BGA Re-Work and other the types of Said BGA Work would NOT carry a 1 Year Warrantee, see below.
Other types of reduced or no Warrantee would be if a device is in very poor condition and customer is advised not to repair and I'm asked to proceed, this would carry little or no Warrantee.
(1.5) Part Warrantee Works Like This
All new parts come with their manufacturer warrantee; if said part fails it would be dealt with under said warrantee. All A-Grade parts come with a 90 day warrantee if supplied by vendor/supplier; said parts will be replaced within said warrantee. My labour warrantee runs alongside your parts warrantee, this will be upheld as long as there has been no hardware / software tampering post date of the repair. This includes viruses, malware, malicious ware or any cracked or hacked programming that may affected the running operating system.
(1.6) Game Consoles & Controllers
Repairs on controllers in most case will be for Stick Drift (AKA - Ghosting)
The repair will be made with TMRs only I do NOT use cheap 3D Analog Joysticks/Joycons, only TMRs.
Once installed they will be calibrated & test to bring a centre crosshair with a low circular error rate.
Controller that suffure any type of damage from impact after said repair would be void in warranty, also if the warranty hologram sticker within the controller is tempered with it would also be void.
On all Game Consoles on all HDMI & Other Port Sockets come with a 1-Year Warranty which also encapsulates the Core Service that is performed in all work that requires the removal of the Motherboard/Main Board. If the warranty hologram sticker within the Console is tempered with it's void.
(1.7) Soldering and Rework Warranty Works Like This
Standard Iron Work for the period of 1 Year as long as there’ s no tampering.
Reflows carry NO Warranty as the internal integrity of the balling cannot be check in any way, therefore Reflowing is simply rejuvenating the Balling via Flow and Flux, Not replacement of the Balling.
The Re-Balling of BGA Sites and IC’s carry the period of a 6 months as long as there’ s no tampering.
(1.8) Socket and Port Warranty Works Like OEMs Warranty
All New Sockets and Ports come with a 1 Year Warranty and covers the part (Socket / Port) and the fitting labour of said part and also would include Core Servicing. Please Note:- The Warrnty will be void for POOR / BAD Plugging OR if the (Socket / Port) has been Stressed and or Pulled in any direction to cause poor / bad connection or disconection of (Socket / Port); this would VOID the Warranty.
(1.9) Hologram Warranty Seals Works Like This
If my Seals are in tact the Warranty is in tact, the Warranty period will be in most case set out on your receipt of work. My standard repairs come under a 90 Day Warranty unless the Warranty is stated on your receipt which will ether be a 6 months or one year. The tempering, breaking or removal of my Hologram Warranty Seals voids all Warranty, whether it is spoken or written in my receipt of work, there will be NO negotiation of refund nor work if said seals are tampered with, broken or removed it will be completely void, Voided or Invalid.
>>Hologram Warranty Seals are pointed out to Customers if the Seal is Externally Visible <<
(2.0) Repaired and Abandoned Devices Policy
If I have quote you price and repaired said device and you do not or choose not to collect and pay for said repair, your device we will kept for 90 day and no more. You will be contacted via any means available.
Through out this period we will endeavour to contact you at least once in 90 days for payment and collection, this attempt will include my final warning. If you choose not to ignore my attempt to contact you for payment / collection we will break device down to re-coop my costs in labour and or said pats that we used to repair your device for work completion.
(2.1) Devices Repaired, Un-Repaired and Abandoned
(DECD's) Dead Electronic Consumable Devices) that are Un-Repaired due to the fact they are Beyond Repair (BR’s) or (Beyond Economical Repair (BER’s) will be disposed of after 90 days of customer notification. I cannot afford and will not tolerate (BR's or BER's) left for more than 90 days due to my storage capacity and there dead electronic worth.
Therefore, under my (KIG) Keep It Green Policy, (DECD's) Dead Electronic Consumable Devices) will be disposed in the correct manor via the county waist disposal at no cost to customer as this is part of my (KIG Policy), said (DECD's) Dead Electronic Consumable Devices) may not be available after said date.
(2.2) Reminders for Clients/Customers
Customers will be reminded at least once via our email ticket system which all customers are logged into via their email address which they have already been communicating on, after 90 days period it will be disposed of or broken down to claim any oustanding fees for diagnostics, repair attempts, or repair.
Last Updated 1st of Jan 2025